Privacy Policy

1. Introduction

1.1. Thank you for visiting FindMyImplant is committed to safeguarding the privacy of the users of this website.

1.2. The Privacy Policy of FindMyImplant, which forms part of the website’s Terms & Conditions, explains the data processing practices of FindMyImplant as it relates to the website. Furthermore, this Privacy Policy will explain how FindMyImplant will treat the personal information of all website visitors and customers.

1.3. FindMyImplant has reasonable security measures in place to protect against the loss, misuse and interception by third parties of the information under FindMyImplant’s control, but, to the extent permitted by law, FindMyImplant assumes no liability for any loss or damages you or anyone else may suffer as a result of interception, alteration or misuse of information transmitted over the Internet.

1.4. By using our website you are consenting to this privacy policy and the collection, use and disclosure of your personal information by FindMyImplant as outlined in this privacy policy. You consent to our use of cookies in accordance with the terms of this policy. If this policy is not acceptable to you, please do not submit any of your personal information.

1.5. If we make any changes to this privacy policy, we will post them on this website.

This paragraph constitutes an assumption of risk and/or liability by you and limits and excludes liabilities, obligations and legal responsibility which we will have towards you and other persons. This paragraph also limits and excludes your rights and remedies against us and places various risks, liabilities, obligations and legal responsibilities on you. Please ensure that you have read and understood the content in this paragraph. If you do not agree with the above paragraph, you must not continue to use the Website or our Services.

2. Collecting personal information

2.1. We may collect, store and use the following kinds of personal information:

2.1.1. Any information regarding your computer and your visits to and use of this website ( including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

2.1.2. Any information that you provide to us when registering with FindMyImplant. This includes the dentists name, surname, email address, name of the dentist’s practice, dentist’s practice number, and password;

2.1.3. Any information that you provide when completing your profile on our website;

2.1.4. Any information that you, or you on behalf of the patient, provide to us for the purpose of subscribing to our email notifications and/or newsletters;

2.1.5. Any information that you provide to us when using the services on our website, or that is generated in the course of the use of the services provided by FindMyImplant. This information includes (but is not limited): Patient’s personal details (name, surname, email address, date of birth, gender, citizenship); details relating to the patient’s dental implant; implant manufacturer; connection type; prosthodontic platform; implant diameter; tissue relation; implant code; information relating to the surgical placement of implant;

2.1.6. Any information relating to any transactions that you enter into through our website;

2.1.7. Any information contained in, or information relating to, any communication that you send to us or send through our website (including communication via email as well as any attachments thereto); and

2.1.8. Any other personal information that you choose to send to us regarding your patient or yourself.

2.2. In terms of the National Health Act 61 of 2003, before you disclose to us the personal information of your patient, you must obtain that patient’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.3. You, as the client, warrant that you have obtained the required consent from your patient, in terms of the National Health Act 61 of 2003, to upload his / her personal information on FindMyImplant.

3. Using personal information

3.1. The personal information, yours or the patient’s, submitted to us through our website will be used for the purposes specified in this policy, or in terms of the term and conditions of the website.

3.2. As such, we may use your personal information to:

3.2.1. administer our website and the business of FindMyImplant;

3.2.2. personalise our website for you browsing convenience;

3.2.3. enable your use of the FindMyImplant services available on our website;

3.2.4. send statements, invoices and payment reminders to you, and collect payments from you via our payment system;

3.2.5. send you and your patient, non-marketing commercial communications;

3.2.6. send you and your patient, marketing and other promotional communications (if requested);

3.2.7. send you and your patient our email newsletter, if you have requested it (you may inform us at any time if you no longer require the newsletter);

3.2.8. deal with enquiries and complaints made by or about you relating to our website;

3.2.9. keep our website secure and prevent fraud; and

3.2.10. verify compliance with the terms and conditions governing the use of the FindMyImplant website.

3.3. We will not, without your express consent, supply your or your patient’s personal information to any third party for the purpose of their or any other third party's direct marketing.

3.4. All of FindMyImplant financial transactions are handled through our payment services provider, PayGate (Pty) Ltd. You can review the provider's terms and conditions at: We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website.

4. Disclosing personal information

4.1. FindMyImplant may disclose your or your patient’s personal information only to those of its employees or officers who are participating in the Services under this agreement and who need to know such information.

4.2. We may disclose your and your patient’s personal information under the following circumstances:

4.2.1. to the extent that we are required to do so by law;

4.2.2. in connection with any ongoing or prospective legal proceedings;

4.2.3. in order to establish, exercise or defend and legal rights FindMyImplant may have;

4.2.4. to the purchaser, or prospective purchaser, of any business or asset that FindMyImplant is selling, or is contemplating selling.

5. International data transfers

5.1. Any information that we collect may be stored and processed in, and transferred between, any of the countries in which FindMyImplant operate in order to enable us to use the information in accordance with this policy and for the benefit of the dentist and patient.

5.2. Information that FindMyImplant collects may be transferred to countries that do not have adequate data protection laws equivalent to those in force in the European Economic Area. You, as the dentist, undertake to ensure that you take all the necessary precautions when transferring your, and your patient’s personal information onto FindMyImplant. You expressly agree to the transfer of your and your patient’s personal information described in this section.

6. Retaining personal information

6.1. In respect of your and your patient’s personal information, we will retain those documents containing personal data:

6.1.1. to the extent that we are required to do so by law;

6.1.2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

6.1.3. in order to establish, exercise or defend our legal rights FindMyImplant may have.

6.2. Notwithstanding the provisions of this Section personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7. Security of personal information

7.1. The security of you and your patient’s personal information is important to us. While there is no such thing as "perfect security" on the Internet, we will take reasonable steps to help ensure the safety of your patient’s personal information.

7.2. In this regard, FindMyImplant saves the patient data onto a database which is on a secure server that is protected by a firewall.

7.3. Furthermore, all FindMyImplant’s communications with you and the patient are encrypted using SSL.

7.4. You understand and agree that such steps do not guarantee that use of the Website is protected to all security breaches, and that FindMyImplant makes no warranty, guarantee, or representation that use of any of our Website is protected from viruses, security threats or other weaknesses.

7.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Links to other websites

8.1. FindMyImplant’s website may contain links to other websites of interest.

8.2. When you click on the links, they may direct you away from our website and onto a third party website.

8.3. These third party websites are not covered by our privacy policy.

8.4. We are not responsible for the privacy practices of any third party website and we encourage you to read the other third party privacy policies.

9. Cookies

9.1. Our website uses cookies.

9.2. Cookies are files that can identify you as a unique customer of FindMyImplant, and stores your personal preferences on the browser. Cookies allow web applications to respond to you as a unique customer of FindMyImplant when accessing the website of FindMyImplant.

9.3. Cookies may be either "persistent" cookies or "session" cookies:

9.3.1. a “persistent” cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date;

9.3.2. a “session cookie” will expire at the end of the user session, when the web browser is closed.

9.3.3. We use only persistent cookies on our website.

9.4. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.5. Cookies help FindMyImplant to provide you as the customer with a better website by enabling FindMyImplant to monitor which pages you find useful and which you do not.

9.6. You can choose to accept or block cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to block cookies if you prefer.

9.7. Blocking all cookies will have a negative impact upon the usability of the website of FindMyImplant.

9.8. If you block cookies, you will not be able to use all the features on FindMyImplant’s website.

10. Amendments

10.1. This policy may be updated or amended by us at any time in our sole discretion.

10.2. Each time you use the Website and/or our Services, it is your responsibility to review the Privacy Policy in case of any such updates or amendments.

10.3. If you do not agree to FindMyImplant’s updates, you must not continue to use the Website or our Services.

10.4. We may notify you of changes to this policy by email.

11. Governing Law

11.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.

11.2. Any disputes arising in connection with these Terms and Conditions and our Services shall be subject to the exclusive jurisdiction of the courts located in Cape Town, South Africa.

11.3. Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

11.4. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction) or inapplicable, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision.

12. Our details

You can contact us by email, using the email address published on our website from time to time.